Naqvi, Syeda Hania Batool, et al. “The Role of Administrative Discretion in the Coping Behaviour of Street-Level Bureaucrats in Higher Education Institutions of Pakistan”. Journal of Humanities, Social and Management Sciences (JHSMS), vol. 5, no. 1, May 2024, pp. 135-59, doi:10.47264/idea.jhsms/5.1.8.