NAQVI, Syeda Hania Batool; SALMAN, Yaamina; HASSAN, Sobia; GULL, Maryam; CAPRAZ, Kursat. The role of administrative discretion in the coping behaviour of street-level bureaucrats in higher education institutions of Pakistan. Journal of Humanities, Social and Management Sciences (JHSMS), Peshawar, Pakistan, v. 5, n. 1, p. 135–159, 2024. DOI: 10.47264/idea.jhsms/5.1.8. Disponível em: https://ideapublishers.org/index.php/jhsms/article/view/1119. Acesso em: 1 oct. 2025.